Frequently Asked Questions

How long does it take for my carpets to dry?

Typically just a few hours. When we are through cleaning, your carpets will be slightly damp. How quickly they dry greatly depends on the humidity level in your home.

How soon can I walk on my carpets after they're cleaned?

You can walk on your carpets as soon as we are done. It's best to stay off for a couple of hours after because while the carpets are damp they will be more likely to absorb any soil that may be on your shoes.

Will cleaning my carpets make them soil quicker?

Not if it's done properly. Years ago, carpets were cleaned using primarily shampoo. This left a sticky residue on the carpets that caused them to soil quicker. We use an extraction process, as well as, a low residue detergent. Our process does not cause your carpets to re-soil quickly.

What do I use for spot cleaning?

There's no simple answer to this question. There isn't one cleaning product that works for every type of stain, regardless of what you may see on television ads. We can get most any stain out of your carpet but, when it's not convenient to hire us, I suggest going to The Carpet & Rug Institute website and type in the type of stain you have and follow their instructions. When in doubt, use water only/ If that doesn't work, call us. It will cost far less to have us come out than to replace a carpet that you've ruined using the wrong products.

Is the cleaning process safe for my children and pets?

YES! We do not use harsh chemicals in our cleaning process. Any spot removers or pre-treatment used is rinsed and extracted during the cleaning process.

How often should my carpets be cleaned?

Nearly every carpet manufacturer requires you to have your carpets cleaned as to not void your warranty. This can range from every 12-24 months depending on the manufacturer. Removing the soil from your carpets reduces the amount of wear they will sustain as a result of friction from foot traffic.I believe a good rule of thumb is at least once a year in the higher traffic areas.